Helpdesk

Radio Lingua Helpdesk

We hope that you don’t encounter difficulties using our website and our language-learning materials. If you do, however, then the best way to contact us is by using our Helpdesk. There you can check our our Knowledge Books and submit a support query.

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13 Comments

  • Barbara Shepherd

    Reply Reply September 22, 2009

    Help! I completed lesson 1 French but cannot find the other lessons consecutively – starting with lesson 2.

  • St John Marston

    Reply Reply September 30, 2009

    Hello.

    Is there somewhere that I can look at or obtain written words that are cropping up in Coffee Break French? I would like to see the spelling of some of the words to help me to remember them better.

    By the way the Coffeee Break French lessons are really good.

    Thank you

    • Craig

      Reply Reply October 5, 2009

      Those are in the pdf lesson guides and in the enhanced versions of the podcasts. I found them very helpful as I’m a very “visual” learner.

  • Ethna Walsh

    Reply Reply September 6, 2014

    Hi,

    I am a premium member and cannot access the pdf guides for lessons 41 – 60.
    When asked to provide my email and password it will not accept them, yet the same email and password allows me into the members area. What am I doing wrong?

    Thanks Ethna

    • radiolingua

      Reply Reply September 9, 2014

      Please email us with the details of your problem at support@radiolingua.com and we’ll help you out. Unfortunately we can’t answer this type of query in public comments.

  • Drew

    Reply Reply April 28, 2015

    Hello,

    Is there a way for me to buy and download Coffee Talk Spanish onto my iPhone? The only available options in the Podcast app are the abbreviated versions. I don’t have a computer or Kindle so iPhone or iPad friendly versions would be much appreciated.

    Gracias,
    Drew

    • radiolingua

      Reply Reply May 11, 2015

      Hi Drew. Apologies for the slow reply – we’ve had some problems with comments on our site so we’re working through a backlog. By purchasing access to our premium versions you can access these on your iPad and/or iPhone. You’ll receive a username and password and access to the members’ area where a one-click button will transfer the premium versions (audio, bonus content, pdfs) to your Podcasts app. I hope this helps.

  • Nick

    Reply Reply November 9, 2015

    Hi there,

    i purchased the entire 4 season package of Coffee Break French via Itunes a couple months ago.

    the last few weeks, i’ve been unable to download any more lessons from any season (and i cant seem to see the app on the App Store any more either). do you have any recommendations to fix this so i can continue to use the service i paid for?

    many thanks,
    Nick

    • radiolingua

      Reply Reply November 23, 2015

      Nick – apologies for the slow reply. You’re best to contact us directly via support [at] radiolingua.com for specific issues. You should be aware that the Coffee Break French app was not authorised by us here at Radio Lingua and we have no control over the availability of this app on the App Store. The developer of the app had copied our content and was using it in the app. Please get in touch via the Helpdesk if you’ve not already contacted us and we’ll help out.

  • Chris Dale

    Reply Reply November 10, 2015

    I was interested in finding out recommendations for language schools in Spain or France. Is there a way to discuss further with someone any recommendations?
    Thanks
    Chris

    • radiolingua

      Reply Reply November 23, 2015

      Unfortunately this is not something we’re in a position to help with. Perhaps other members on our Facebook page would be able to make some suggestions: http://facebook.com/coffeebreakfrench.

  • Jitka Caslavska

    Reply Reply January 6, 2016

    Hi Mark,

    HAPPY NEW YEAR!!!

    and muchas gracias for your podcast, I like it a lot, especially your voice and your accent :)!

    A month ago I purchased the 1. part of your spanish course and I’m busy to learn during my travelling to work and back home.

    In your podcast you mention flashcards,wallpaper and games 🙂 !I was looking for it on Radio Lingua homepage but I didn’t find it !?
    Where do I find this material?

    Also when I’m listening to your podcast on my iPod touch, the synchronization of what you are saying and what I see on the display doesn’t match :(.
    Any help or solution for that?

    Thanks a lot
    Jitka

    • radiolingua

      Reply Reply January 13, 2016

      Thanks Jitka. The flashcards are our synchronised flashcards which should work on your iPod Touch. There does seem to be a problem with the latest version of the Podcasts app which has resulted in the synchronisation between the visual and the audio not working properly. We would suggest you try using the Downcast app for this. I’m not sure what you’re referring to with regard to wallpaper and games, sorry!

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