Do you offer refunds?
We provide details of what each product provides, and samples of the lesson guides, bonus listening materials and enhanced podcasts associated with our premium season passes. All products sold by Radio Lingua Ltd are digital. As such, as soon as payment has been made, the customer can download all associated content. We therefore do not offer refunds on any products.
I bought the wrong product. Can you swap me over?
Please email support [at] radiolingua [dot] com or use our Contact page and we’ll do our best to sort this out. Please note that you must contact us within 48 hours of your original purchase.
I forgot to enter the coupon code – can you refund me the discount?
From time to time we offer coupon codes and discounts. Whenever a coupon code or discount is active, we clearly state on any promotional information that the coupon code is only valid if it is used at the time of signup. If you forget to use the coupon code, unfortunately we can’t part-refund your payment. Please note that coupon codes and discounts are advertised in different ways, eg. sometimes through Twitter at http://twitter.com/radiolingua, sometimes on Facebook, and sometimes in our newsletter. You can sign up to receive our newsletter on the front page of the Radio Lingua site.